Promotion only applies to select plans. Alert1 offers multiple payment plans so you can choose the service that best meets your needs for price and flexibility. Our members are never locked into a multi-year contract. You may cancel your service at any time, without any cancellation charges. To qualify for a refund, new members must subscribe to a three year, annual, semi-annual, or quarterly service plan, use the medical alert device to place a successful test call to the Command Center and return the device in its original condition within 30 days of initial purchase.